Returns and Refunds policy

Return Policy - Your Complete Guide

We have a  14 -day return policy, which means you have  14  days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@foundit.ltd  Please note that returns will need to be sent to the following address:  Address: 20 Wenlock Road, London N1 7GU,United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@foundit.ltd 

There is no restocking fee but customers will be responsible to cover  actual return shipping cost .


Your email should have the following information so that we can process a return.

  • Your name
  • Order reference number
  • Your Address
  • Email address
  • Contact number
  • Date of purchase
  • Date the goods were received by you
  • If you originally ordered multiple items, which do you want to return?


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@founditdirect.co.uk

Our return policy is designed to ensure that you have a smooth and hassle-free experience. We understand that sometimes things just don't work out, and we want to make the return process as easy as possible for you. In this comprehensive guide, we'll walk you through the steps for returning items and getting refunds.


First, let's talk about eligibility. Not all products are eligible for returns, but most of our items can be returned within 30 days from the purchase date. It's important to keep the original packaging and any included accessories intact, as these are required for a successful return. For specific items, such as electronics or perishable goods, different terms may apply.


Next, you'll need to initiate the return process. Visit our return portal online and enter your order number and email address to start. Follow the on-screen instructions to select the items you wish to return and the reason for your return. In some cases, we may provide a prepaid return label for your convenience. If a return label is provided, print it out and attach it to the package securely.


After the return package is received and inspected, we will process your refund. Refunds are typically issued to the original form of payment, but gift card refunds are also an option if preferred. It usually takes 5-7 business days for the refund to appear in your account, depending on your payment provider. If you have any issues or questions during this process, our customer service team is available to assist you.


In case of defective or damaged items, you have the option to request a replacement instead of a refund. Please contact our support team directly to arrange for an exchange. Be sure to provide a detailed description of the issue and any relevant photos to expedite the process.


Understanding our return policy helps ensure a smoother and more satisfying shopping experience for you. Remember to review our detailed return guidelines available on our website for any unique terms related to specific items. By following these steps, you can enjoy a worry-free return experience with us.

Our return policy is designed to ensure that you have a smooth and hassle-free experience. We understand that sometimes things just don't work out, and we want to make the return process as easy as possible for you. In this comprehensive guide, we'll walk you through the steps for returning items and getting refunds.


First, let's talk about eligibility. Not all products are eligible for returns, but most of our items can be returned within 30 days from the purchase date. It's important to keep the original packaging and any included accessories intact, as these are required for a successful return. For specific items, such as electronics or perishable goods, different terms may apply.


Next, you'll need to initiate the return process. Visit our return portal online and enter your order number and email address to start. Follow the on-screen instructions to select the items you wish to return and the reason for your return. In some cases, we may provide a prepaid return label for your convenience. If a return label is provided, print it out and attach it to the package securely.


After the return package is received and inspected, we will process your refund. Refunds are typically issued to the original form of payment, but gift card refunds are also an option if preferred. It usually takes 5-7 business days for the refund to appear in your account, depending on your payment provider. If you have any issues or questions during this process, our customer service team is available to assist you.


In case of defective or damaged items, you have the option to request a replacement instead of a refund. Please contact our support team directly to arrange for an exchange. Be sure to provide a detailed description of the issue and any relevant photos to expedite the process.


Understanding our return policy helps ensure a smoother and more satisfying shopping experience for you. Remember to review our detailed return guidelines available on our website for any unique terms related to specific items. By following these steps, you can enjoy a worry-free return experience with us.